Text message terms

Synapse TBI Diagnostics staff support text line · Last updated October 4, 2026

What this is

Synapse TBI Diagnostics employees with a portal account can text our staff support number to report a problem with the company's internal portal or ask for a change. It is for staff only. There are no marketing or promotional texts.

How you sign up

Save your mobile number on the portal's My account page under “Text a problem”, then text the number. Texting the number means you agree to get replies about your requests.

What you'll get

One reply confirming your request number, and, if your manager turns it on, one text when the request is approved or done. Usually 1 to 2 texts per request.

Stop or get help

• Reply STOP to stop texts at any time. You'll get one text confirming it. Reply START to turn them back on.
• Reply HELP for help, or email jgomez@synapsetbi.com.

Costs

Message frequency varies (usually 1 to 2 texts per request). Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Privacy

Please never include patient names or health details in a text. Your mobile number is never shared for marketing. See our privacy policy.